Using Customer Service Superpowers When Dealing With Angry Customers

When you’re working as a customer service professional, it’s not uncommon to be on the receiving end of some pretty nasty words. And while we all know that rudeness is never OK, sometimes we just need an extra reminder or two to help us stay calm and collected when someone is being rude.

In this video I share an easy way to remember how to handle yourself when a customer is being rude.

These are simple tips for remembering how important good customer service skills can be, so take a moment and watch!

Courtney Jones
Courtney Jones

Hi! I’m Courtney Jones, an expert in customer experience, and a champion of white glove, top notch client service for the past 30 years.
I’m a speaker, former spoken word performer, coach, and host/producer of the Straight From the Hip with Courtney Podcast.

In my spare time I love spending time with the ‘grands and cooking gooey desserts that are so good they’re almost sinful!
Tall since childhood, a fact that used to really embarrass me, I’ve become very comfortable standing out in a crowd. Even experiencing personal & business hardships and obstacles, I’ve never been ashamed to share my story.

Used to my advantage when coaching others on how to turn challenges to triumphs.🎉

Helping clients use a lifetime of acquired experience to go from victim to vixen in their personal life story is awesomely rewarding!

Got time for coffee and a chat on how I can contribute to you standing out from your peers using authentic and powerful personal branding techniques and strategies?


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